For orders under €500:

• 25€ for European returns.
• 45€ for the rest of the world.

You have 14 days after receipt of your parcel to return it.

Returns must be made in accordance with the following conditions:

Items must be returned unworn, undamaged and unused, with all their original labels attached and in the packaging in which they were delivered.
If the item was delivered with a label, this must not be removed and must be returned to us intact.
Jewellery must be returned to us in the condition in which you received it, in its original packaging and accompanied by all original documents.

Any return of an order that does not comply with our returns policy will be refused.

You can request the modification or cancellation of an order by contacting our customer service department. 

Please have your 6-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail, then contact us by e-mail at [email protected].

If you modify an order and its price changes, you will be asked to pay the difference. Conversely, we will refund any overpayment.

Returns are free for all orders orders over €500.

For orders under €500:

• 25€ for European returns.
• 45€ for the rest of the world.

Please send your return request by email to [email protected] respecting the return conditions.

We will send you the return procedure and a link to print your stamped return slip to your e-mail address.

If the price of the product is different from the exchanged product, you will be asked to pay the difference. Conversely, we will refund any overpayment.

If you wish to cancel your order placed by Alma, you must send your request by e-mail to the following address [email protected]. We will reimburse you for any instalments already deducted (including fees) and cancel any subsequent instalments.

If you wish to modify or exchange your order placed by ALMA, you must send your request by e-mail to [email protected]. 

If you exchange or modify for a product with a lower price than the original product, we will refund you the difference by deducting it from your last monthly payment. In the opposite case, we'll send you a payment link enabling you to pay the difference in a single instalment by credit card.

You can benefit from an immediate 10% discount on your first order by subscribing to our newsletter.

Once you've registered, you'll receive an e-mail with a coupon code valid on your first order.

Payment in instalments is available via our partner Alma. To take advantage of it, go to the payment step and select the Alma payment method - Pay in 4 instalments.

Purchase amounts: Only purchases between €200 and €5500 are eligible for payment with Alma.

Countries accepted: Countries accepted for payment in 4 instalments are France, Belgium, Germany, Netherlands, Ireland, Austria, Luxembourg, Italy, Spain and Portugal.

Charges: When paying in 4 instalments with Alma, you will be charged 2.25% per transaction, which will be applied at the time of payment.
We are obliged to apply a 1.16% customer charge (the maximum legally permitted) for baskets over €4500.

Termination: Any termination of the General Terms and Conditions between the Seller and the customer will result in the termination of the General Terms and Conditions between Alma and the customer.

Alma is a telepayment manager and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the French Civil Code.

Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

If you wish to settle the balance of your monthly payments before the 4th month, you can do so by contacting our financial partner Alma at the following address [email protected].

If your payment with Alma did not work, there are several possible explanations.

First of all, you may be using a credit card that is not accepted by Alma: you can find more information on the cards accepted by Alma via this link. You can then try again with another credit card.

If your credit card is one of our accepted cards, it is possible that the card number you have entered contains errors. In this case, you can check that you have correctly entered your credit card numbers (including expiry date and 3-digit verification code) on the Alma payment page.

If you still get an error message, please make sure that you have the necessary funds for the transaction, and that your card's payment limit has not been reached. It is also necessary to validate the 3D Secure authentication step (often in the form of an SMS sent to your phone or a push notification on your banking application) to finalize the payment.

If you are sure that all these criteria are met, you can contact us at [email protected]mentioning the email used for payment, the amount and the date of the transaction.

Whatever the problem, whether it's an unsuccessful payment attempt or difficulty in meeting a due date, please contact Alma directly at [email protected].

If you change your credit card, you can enter a new one via your secure payment schedule.

You will find the link to your payment schedule in your order confirmation email, as well as in the emails preceding and following each of your payment schedules. The email address is [email protected] (don't forget to check your spam folder!).

When you add a new credit card, Alma will ask you to validate it using your bank's 3D Secure authentication procedure. The purpose of this action is to ensure that you are the owner of the card you have entered.

If you have any problems adding your new card, please contact the following address [email protected] (usually answered within a few hours, Monday to Saturday). To ensure the fastest possible response, please include the following information: the email address and telephone number used at the time of purchase, and the amount and date of the transaction.

If you have changed your bank card, but have kept the same associated account at the same bank, the refunded amount will automatically appear on the statement of the bank account associated with the card that was initially debited, even if the card is inactive or has been blocked.

Please note that, depending on the bank, the refund may take up to ten working days to appear in your account. However, if in doubt, please do not hesitate to contact us at [email protected ] , so that we can provide you with details of the refund operation, which will enable your bank to identify the transfer.

If you've changed bank or bank account, it's likely that your refund is on hold with your previous bank. You can write to [email protected] so that we can send you the refund references: your bank will then be able to identify the transaction, and transfer the funds to your new account.